Top BPO Companies in the Philippines

What are the top BPO companies in the Philippines?

1. Big Outsource
2. Teleperformance
3. ConnectOS
4. Magellan Solutions
5. Peak Outsourcing

Overview

• The Philippines is a global leader in the BPO industry, known for its skilled workforce, cultural compatibility, and cost-effective solutions.
• Top companies like Big Outsource, Teleperformance, ConnectOS, Magellan Solutions, and Peak Outsourcing provide diverse services, including customer support, IT solutions, and back-office operations.
• Their innovative approaches and commitment to quality drive exceptional results for businesses worldwide.

Business Process Outsourcing (BPO) companies have emerged as indispensable partners for global businesses. They provide expert services that span customer support, IT solutions, sales, and more.

What sets the Philippines apart is not just its skilled workforce, but its dedication to delivering exceptional service with a personal touch. Our industry is renowned for its cost-effectiveness, cultural affinity with Western markets, and unwavering commitment to quality. As businesses around the world continue to prioritize efficiency and customer satisfaction, we remain a top destination for outsourced services.

Let’s explore the top BPO companies in the Philippines that are driving this success, one service at a time.

Big Outsource

Big Outsource started as a small team with a grand vision to make a significant impact in the outsourcing industry. They offer a range of services from customer service to software development, consistently tailoring solutions to meet the unique needs of its clients. Their commitment to excellence has helped them establish a growing global presence, with a reputation for exceeding expectations.

Their team strives for continuous improvement, focusing on quality and efficiency in every project. They aim to make a meaningful difference in every partnership by delivering reliable and cost-effective solutions to businesses of all sizes, ensuring long-term success and customer satisfaction.

Services They Offer

• Administration and back office support
• Customer service
• Professional services
• Technical support
• Bookkeeping
• Data entry
• Sales representative
• Virtual assistance
• Chat support
• Graphic design
• Software development

Solutions

• Call center on the go
• Project-based outsourcing
• Dedicated staffing
• Answering services
• Shared-agent solution

Contact Information

Address:
Lot 1-4 Block 4 Guevarra Subd. San Pablo City, Laguna

Landline:
+63 (2) 9546 6399

Website:
https://bigoutsource.com/

Teleperformance

Teleperformance is a global leader in the BPO industry, specializing in digital services to enhance customer experiences and improve business performance. With a workforce of over 380,000 employees across 83 countries, it supports clients in various industries, including automotive, banking, energy, and government.

Since it entered the Philippines in 1996, the company has become a trusted partner for businesses looking to elevate their customer service. They offer tailored outsourcing services that help businesses boost their competitiveness and maintain growth in a rapidly changing market.

Services They Offer

• Digital CX and AI
• CX management
• Consulting, analytics, and technology
• Specialized services

Contact Information

Address:
Vector 3 Building Northgate Filinvest Ave., Muntinlupa City

Landline:
+63 (2) 2214 6940

Website:
https://www.teleperformance.com/

ConnectOS

For over a decade, ConnectOS has been helping businesses optimize operations through smart outsourcing solutions. It has witnessed the transformation of the Philippine offshoring industry, powered by technological advancements and high-speed connectivity. It specializes in providing integrated resourcing solutions that help businesses improve their cost efficiency and productivity across Australasia, North America, and Europe.

As an industry leader in integrated resourcing, it continues to deliver innovative solutions that meet the evolving needs of global clients.

Services They Offer

• Consultancy services
• Talent recruitment services
• Payroll and human resources
• 5* work environment
• Industry-leading IT security and compliance

Contact Information

Address:
Level 30, Mega Tower, EDSA, Manila

Contact Number:
+63 2 8539 1655

Email Address:
info@connectos.co

Website:
https://connectos.co/

Magellan Solutions

Magellan Solutions is a well-established BPO provider with over 17 years of experience in inbound and outbound call center services. They excel at delivering customized business process outsourcing solutions across various industries, ensuring that each client’s unique needs are met with precision.

With a focus on customer lifecycle management, Magellan Solutions offers innovative strategies to improve operational performance and drive business success. Their deep industry expertise and commitment to excellence have earned them the trust of clients worldwide, including Fortune 50 companies.

Services They Offer

• Accounts receivable services
• Accounts payable services
• Back office services
• Call center outsourcing services
• Certificate intelligent document processing
• Community moderation services
• Data management services
• Debt collection services
• Loan processing call center
• Outsource form processing services
• Recruitment process outsourcing
• Staff leasing services
• Virtual assistant services

Contact Information

Address:
PB Mezzanine Floor, Summit One Tower 530 Shaw Boulevard, Mandaluyong City

Landline:
+63 (2) 8396 6000

Email Address:
hello@magellan-solutions.com

Website:
https://www.magellan-solutions.com/

Peak Outsourcing

Peak Outsourcing focuses on creating a positive, empowering work environment for its employees, ensuring they are motivated and invested in delivering exceptional results. Unlike traditional outsourcing models, they offer tailored solutions that prioritize people, culture, and performance. Their fosters long-term client partnerships built on trust and mutual growth.

Their vision is to break away from the impersonal and transactional model that often leads to high turnover rates. By emphasizing a people-first approach, Peak Outsourcing ensures high employee engagement, resulting in superior customer service and business success for its clients.

Services They Offer

• Customer support
• IT and technical
• Marketing and sales
• Financial services
• Back office support
• Revenue cycle management
• Data Management

Solutions

• Back office support solutions
• Customer support solutions
• Data management solutions

Contact Information

Address:
18F, Citibank Center, 8741, 1226 Paseo de Roxas, Makati City

Email Address:
buildyourteam@peakoutsourcing.com

Website:
https://www.peakoutsourcing.com/

Try It Out

These top BPO companies in the Philippines offer tailored services to help businesses thrive. Top providers like Big Outsource, Teleperformance, ConnectOS, Magellan Solutions, and Peak Outsourcing deliver high-quality customer service, technical support, and more. Explore their expertise and see how they can help optimize your operations.

If you’re a trusted company looking to be featured on our list, reach out to us! Let’s showcase your services to a wider audience.